Consumer expectations are continually rising while the workplace is undergoing ongoing change. Businesses must arm themselves with cutting-edge, effective digital technologies. Every day, the power of GAFA (Google, Amazon, Facebook, Amazon) demonstrates how essential management and communication tools, as well as contemporary intranet platforms, are to the success of any company’s digital transition.
In 2022, you’ll need a software ecosystem to be competitive. Businesses may simplify teams, optimize repetitive procedures, and effectively address consumer issues thanks to digital transformation. For this reason, companies with a solid digital presence see 45% revenue growth.
The good news is that undergoing a digital transformation for your company doesn’t require you to be a tech whiz. Numerous tools are available to aid with the digital transformation of various business sectors.
How Does Digital Transformation Work?
Integrating digital technologies for changing company paradigms is known as “Digital transformation.” Evolutionary change is not transformation.
Companies need innovation to stay current, but they also require digital transformation since the pace of change in the modern world is so quick that lagging would fail. Organizations must adopt new approaches to using technology and ways of conducting business as part of the digital transformation process. Ensuring your business stakeholders find the apps useful is just as crucial as creating creative apps.
We can create solutions specifically designed for solving their challenges by closely examining how organizations function and researching how people behave when they utilize technology.
Companies must be ready and prepared to adapt as technology evolves rapidly in today’s world. New procedures must be implemented. This frequently entails abandoning established corporate procedures in favor of more recent ones, which are still being defined by society as a whole yet have the potential for tremendous success.
Essential Tech Tools To Drive Digital Transformation In 2022
Technology changes how your staff collaborates, interacts with customers, completes work, and manages business operations. Additionally, it enables businesses to fulfill the constantly changing demands of their clients.
You can not only save your team time by adopting the proper tools, but you can also increase their level of engagement at work.
To attain it in 2022, you’ll need to adopt the following top technological tools:
Digital Workplace Suites
By now, 76% of companies have switched to a mixed workplace approach. You can be sure that your business has done the same. If so, a digital workplace tool is necessary.
For distant teams, digital workplace suites provide digitalized alternatives to physical office spaces. They go beyond what a conventional workplace can provide in addition to serving the functions of physical offices. Tools like the eXo Platform make cross-departmental communication more efficient, provide a high data protection level, simplify knowledge management, and offer creative staff reward schemes.
The Metaverse platform provides experiences for an immersive digital workplace. The platform builds fully customizable 3D workplaces rather than 2D collaborative tools.
Digital Adoption Platforms (DAPs)
The main obstacle to digital transformation is digital adoption. A third of CRM installation efforts fail. Without a suitable adoption plan, you may anticipate similar success rates of software uptake in fields other than CRM, such as project management, communication tools, etc.
The issue is that businesses rarely allocate time to educating their staff on new technology. Platforms for digital adoption provide a solution.
Software that connects with any system in your internal toolset, a digital adoption platform enables your L&D and digitization leaders to generate specialized in-app guidance, including walkthroughs, task lists, smart tips, and tutorials that guide users through the app. DAPs are beneficial for onboarding users, customers, and employees.
The best part is that DAPs let you track how users engage with the tools and identify the frequently challenging elements. A DAP enables you to monitor user actions within programs and the historical usage of particular support materials.
Tools for Team Collaboration & Communication
Platforms for team collaboration and communication are more than just messaging services; they are virtual offices where most corporate operations are carried out.
Whether your business is remote, partially remote, or entirely on-site, you need an online collaboration solution. It is ineffective to make your staff members disturb the entire team when they need to ask a query or discuss a project, even if they all operate from the same room.
However, remote, hybrid, and on-site businesses must take a different approach to digitalizing internal communication. While small businesses rely entirely on their online collaboration tools, companies that use a hybrid work model must find a means to inform all parties of the talks taking place online and offline.
Slack and other simple communication tools benefit businesses of all sizes and sorts. Companies can share files and build bespoke bots, distinct channels for different teams and projects, and other features inside the platforms. Fully remote teams often select these technologies, supplemented with a specialized project management platform.
Cloud CRMs
The digital transformation journey will inevitably include adopting a cloud-based CRM solution. Platforms for managing customer relationships (CRMs) assist enterprises in:
- Produce and keep leads.
- Draw up the sales process
- cut sales cycles short
- control client interactions
- Sync up the sales and marketing teams
- customers who cross-sell and upsell
- Boost client loyalty, etc.
Enterprise CRM solutions frequently provide more functionality than just a CRM. You can access all the elements necessary for marketers, salespeople, and support personnel in one interface with the aid of solutions like HubSpot. Even CMS software is included in the toolkit.
HubSpot CRM is excellent for small and large enterprises willing to invest extensively in developing a custom solution using the HubSpot API. However, as a small company or startup, you’d better select a less sophisticated solution, like SugarCRM or SuperOffice.
Platforms for employee self-service
Employee self-service portals are designed to give workers the freedom to update their personal information, obtain the information they need, and access benefits information without requiring HR assistance. Frequently, HCM platforms contain these features.
A specialized employee self-service platform may have the following characteristics in its entirety:
- Onboarding: signing paperwork, getting to know new hires, and completing the in-person orientation.,
- time management: Check-ins, time tracking, shift scheduling, change direction, and vacation planning are all examples of time management;
- compensation and perks: administration of savings accounts, participation in benefits, payment for travel expenses;
- The knowledge base of the company: debates, corporate policy, updates, and the employee handbook;
- Requests to the help desk: departments like HR, IT, finance, etc.
Visit the SP Employee Self-Service Portal or any previously mentioned websites for these benefits.
Project Management Software
It’s essential to note that not everyone requires project management software. When you have a sophisticated collaboration platform like Miro, investing in a specific project management solution could make things more difficult.
However, adding project management software to your tech stack is essential if your teams are still communicating via Slack. Thanks to the tool, your teams can structure projects, allocate and finish tasks, monitor efficiency, and present managers with reports.
Your toolbox will influence the platform you choose. Some venues offer capabilities for marketers, sales representatives, and standard project management functions. For instance, you should think about Monday.com as a possibility if you haven’t yet adopted a CRM solution. The platform’s single-user interface integrates project management and sales CRM capabilities.
Tools for Digital Accounting
It should come as no surprise that accounting is sometimes regarded as tiresome and time-consuming work, even though it is one of the most crucial aspects of any firm for accuracy, security, and efficiency. Investing in digital tools and enabling your finance and accounting team may speed up procedures, reduce risk, and save money.
However, while researching digital accounting systems, look for third-party interfaces, cloud availability, an intuitive, user-friendly UI, and reporting and invoicing capabilities. Tools like Sage, NetSuite, and SAP ERP are commonly used.
Conclusion
Platforms for digital adoption are the foundation of all initiatives for digital transformation. DAPs offer on-demand performance assistance for continuing employee, customer, and user training and support, as well as help, facilitate change and encourage the adoption of new digital solutions.
Even though these platforms offer fantastic intelligence solutions for enterprise organizations, your staff and clients will leave without a proper adoption and end-user support plan. They’ll feel overwhelmed and annoyed by the new procedures, which will harm their performance and production.
