Artificial Intelligence

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26 Mar 2022
6 Min read

How AIOps Can Enable More Agile IT Operations Using Machine Learning

Digital transformation projects have altered focus and accelerated in light of COVID-19. Businesses are digitizing their processes to support work-from-home initiatives, which may become a permanent component of their operations. IT departments must retool their methods to ensure that the IT infrastructure can deliver more data faster to a greater number of consumers.

AIOps might be the answer. AIOps platforms combine artificial intelligence (AI) algorithms, big data analytics, and automation with improving IT operational procedures. By analyzing data from many sources, AIOps assists IT teams in better monitoring performance, spotting anomalies, and swiftly discovering the root cause of problems. It can also provide you with data that will assist you in making better IT decisions.

What is the Function of AIOps?

AIOps tools are not all created equal. The most suitable way to utilize it is to install it as an independent platform that collects information from all IT monitoring sources and functions as a central engagement system.

To power such a platform, five types of algorithms must be used to fully automate and simplify five crucial parts of IT operations monitoring:

  • Data collection

Selecting the data items that indicate a problem from the massive volume of highly redundant and noisy IT data generated by today’s IT system often requires filtering away up to 99 percent of the data.

  • Recognizing patterns

Correlate and establish links between the selected, important data pieces and categorize them for advanced analytics.

  • Inference

The process by which you identify the root causes of problems and reoccurring issues so that you can take action on what you’ve learned is called root cause analysis.

  • Collaboration

Notifying the appropriate operators and teams and encouraging collaboration among them, particularly when individuals are geographically dispersed, and archiving data on events that may aid in the future diagnosis of similar circumstances.

  • Automation

To make solutions more exact and rapid, automate response and clean up as much as possible.

The AIOps platform ingests heterogeneous data about all components of the IT environment — networks, applications, infrastructure, cloud instances, storage, and more — from many different sources in a real-world setting.

  • Using machine learning algorithms reduces noise and duplication, leaving just the genuinely relevant data. This algorithmic screening drastically minimizes the number of alerts that Ops teams must deal with and eliminates labor duplication caused by redundant tickets forwarded to separate teams.
  • The relevant data is then grouped and correlated using multiple criteria such as text, time, and topology. It then looks for patterns in the data and infers which data elements represent causes and which represent events.
  • The platform sends the findings of that analysis to a virtual collaborative environment where everyone participating in the investigation of an incident has access to all relevant information. These virtual teams can be put together on the fly, allowing various professionals to “swarm” around a problem that crosses technological or organizational barriers.

By allowing workflows to be initiated with or without human intervention, AIOps improves incident response automation. They can then make quick decisions regarding changes and select automatic actions to resolve problems quickly and precisely. By integrating directly into existing workflows, AIOps capabilities, for example, can augment existing ticketing and issue management systems.

The causes and cures for each resolved issue are saved in the AIOps platform, which is then used to assist Ops teams in diagnosing and prescribing solutions for future difficulties.

How can AIOps benefit you?

The main benefit of using AIOps is that it gives Ops teams the speed and agility they need to ensure critical service availability while also providing a great digital customer experience. It’s been tough for Ops pros to do this due to rigid rules-based processes, the formation of silos due to specialization, and, most critically, too much recurring manual labor. Here’s where you can discover more about AIOps’ benefits:

  • AIOps reduces noise and distractions, allowing busy IT workers to focus on what matters instead of getting distracted by irrelevant alerts. This reduces the time it takes to detect and resolve service-impacting issues and the number of interruptions that negatively impact sales and customer satisfaction.
  • AIOps breaks down silos by combining data from various sources and delivering a holistic, contextualized picture of the entire IT environment, including infrastructure, network, applications, storage, on-premises, and the cloud.
  • By encouraging seamless cross-team communication between varied specialists and service owners, AIOps reduces diagnostic and resolution times for end customers.
  • Advanced machine learning collects vital data in the background and makes it contextually available to better handle future situations.
  • Knowledge recycling and root cause analysis can be used to automate the procedures for dealing with repeated incidents, bringing Ops teams closer to a ticketless and self-healing environment.

Conclusion

It’s time to investigate AIOps vendors and discover what they can provide. Although the futuristic concept of systems monitoring and responding on their own appears to be a long way off, this field appears to be on the right track.

We should also be aware of AIOps‘ accomplishments and promises to determine how they might help our company assume greater operational responsibility and reliability with less human intervention.

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