An NLP-based chatbot communicates via text or sounds.

Consider how much of your labor could be done by a computer. For example, an intelligent computer could provide information on your website or take consumer calls… Isn’t it fascinating?

NLP has the potential to make our daily lives and businesses much more accessible. But it’s no longer science fiction; current chatbots that use NLP are no longer distinguishable from humans. That’s because of chatbot software that incorporates natural language processing. We’ll show you how to get your NLP chatbot up and running in this blog post.

Natural Language Processing (NLP) Fields

NLP assists your chatbot in analyzing and producing text from human language. NLP is a subset of informatics, mathematical linguistics, machine learning, and AI. Let’s look at some of the most important aspects of natural language processing.

Natural Language Understanding 

Our language is a very unstructured phenomenon with several laws subject to change. We should translate the human language logically if we want the computer algorithms to interpret these data.

Natural Language Generating 

It is feasible to fully automate operations such as preparing financial reports or analyzing statistics using natural language understanding (NLU) and natural language generation (NLG).

Natural Language Interaction

Following the preceding steps, the machine will communicate with individuals using their language. All we have to do is enter the data in our language, and the device will respond understandably.

Types Of Chatbots 

Despite a large number of programs and natural language processing tools available, chatbots and NLP technology can be categorized into two categories:

Scripted Chatbots

When the bot comes across a task that isn’t written in its code, it won’t complete it.

Chatbots With Artificial Intelligence

These are based on natural language processing (NLP). Natural language processing for chatbots gives them a human-like appearance. They respond to the overall meaning of the inquiry. Powered by artificial intelligence, the chatbot software may learn from every contact and expand its knowledge.

A chatbot based on natural language processing (NLP) is a computer program or artificial intelligence that communicates with a consumer through text or sound. These programs are frequently designed to assist consumers via the internet or over the phone.

Chatbots are commonly seen in messaging apps such as Slack, Facebook Messenger, and Telegram. They can take your order, purchase tickets, and play weather podcasts.

Chatbot Challenges

It’s the twenty-first century, and computers have evolved into more than simply massive calculators. Modern computers are capable of deciphering and responding to natural speech. We can communicate because of NLP.

However, despite its structure, human language is chaotic. Many elements in our speech can affect a natural language processing chatbot’s understanding and provide issues in natural language processing:

  • Synonyms, homonyms, and slang are all terms that can describe the same thing.
  • Misspellings
  • Abbreviations
  • Punctuation rules aren’t adhered to.
  • Accents that differ

Context, tone, body language, and experience can all be understood by people. We can see how a chatbot that uses natural language processing works: because the machine lacks linguistic experience, NLP entails educating the computer to interpret speech despite distractions.

How To Use A Chatbot At The Workplace

The bots can answer simple questions over the phone or via chat. Meanwhile, the more challenging jobs are delegated to a human operator. A few examples of chatbot applications are as follows:

Chatbot For Customer Service

NLP for chatbots can give customers information about a company’s services, assist them with navigating the website, and place orders for goods or services.


A chatbot that uses natural language processing can assist in scheduling an appointment and determining the cost of medicine.


The program can provide information on ticket costs, points of interest, restaurants, and souvenir shops, among other things.

Reservations For Tickets

Customers can use a chatbot to help them choose a movie to watch or a concert to attend. A chatbot can advise a consumer and provide relevant content by answering frequently requested queries. For example, PVR Cinemas, an Indian film entertainment public limited company, features a chatbot that helps clients choose a movie to watch, book tickets, and browse movie trailers.

In-App Support 

While clients browse the apps, an in-app chatbot can provide notifications and updates. Such bots aid in the resolution of a variety of client concerns, the provision of customer care at any time, and the overall creation of a more pleasant customer experience.

The chatbot from Duolingo is a beautiful illustration of this. A language-learning business employs an in-app support chatbot (dubbed Duolingo owl) that gives clients study recommendations, reminds them of upcoming classes, and alerts them about service changes.


Chatbots help you save time by delivering handpicked news and headlines directly to your inbox.

How To Create A Chatbot Using NLP: 5 Steps To Follow

Analyze The Business Rationale

This stage is required for the development team to comprehend our client’s requirements fully. A team must typically conduct a discovery phase, examine the competitive market, define the essential features of your future chatbot, and then construct the business logic of your future product to assess business logic.

Stack Of Channels And Technologies

Using the Twilio platform as a basis channel is preferable to construct a voice chatbot. On the other hand, telegram, Viber, or Hangouts are the best channels to create text chatbots. The following are the most prominent and widely used technologies for chatbot development:

  • Python is a programming language that can create a chatbot’s architecture.
  • Pandas is a data manipulation and analysis software library designed for the Python computer language.
  • Twilio -Through its web service APIs, software developers can programmatically make and receive phone calls, send and receive text messages, and conduct other communication operations.
  • TensorFlow- It is a machine learning and neural network library that is widely used.
  • SpaCy- It is an open-source natural language processing software package.
  • Telegram, Viber, or Hangouts APIs are used to link your chatbot software to your messengers or websites.

NLP Integration & Development

Building a client-side bot and connecting it to the provider’s API are the first two phases in creating a machine learning chatbot (Telegram, Viber, Twilio, etc.). Once the work is complete, we may connect artificial intelligence to add NLP to chatbots.


Testing can assist you in figuring out if your AI NLP chatbot is up to par. We can utilize manual testing because there aren’t many instances to check. We start asking the questions we taught the chatbot to answer once they are ready.

Artificial intelligence chatbots can help your site gain more users, save time, and improve its reputation. As a result, the more people visit your website, the more money you’ll make.


This essay discussed natural language processing sectors, varieties of current chatbots, chatbots in business, and critical steps for constructing your NLP chatbot.

Do you want to make your first chatbot but do not know where to start? To learncontact the ONPASSIVE team.