As the world adjusts to the ‘new normal’ of social distancing due to the rapidly spreading COVID-19 pandemic, marketers worldwide face predicaments in staying connected to their customers. Marketing in COVID-19 has been challenging. As such, marketers worldwide need to focus on innovative ways to reach out to their target market and stay connected to valuable customers. This is where the power of leveraging digital marketing and social media marketing strategies comes into play.
As customers spend most of their time at home owing to the national lockdown to contain the spread of the COVID-19 pandemic, it’s high time for marketers to revamp their marketing and SEO strategies and stop relying on traditional marketing initiatives like prints and TV ads. During these challenging times, marketing leaders who embrace the plethora of marketing channels available online are expected to witness a leading edge compared to its competitors.
A market survey conducted during the initial period of the COVID-19 crisis showed that nearly 86% of marketers were unable to achieve their marketing objectives and goals. This is because the marketing in COVID-19 has been terrible, and it hugely impacted customer buying behavior and spending patterns. There’s no denying that marketing in COVID-19 is challenging. But marketers must adjust to this new normal to ensure business continuity and succeed in the post-COVID-19 era.
Here, we have outlined some ways marketers can leverage to ensure business continuity during this challenging time.
#1: Establish an emotional connect with customers
As customers’ buying behavior and spending patterns are rapidly changing, businesses must keep a continuous track of the reigning consumer sentiment and market trajectory to plan better contingency strategies. Digital marketing and SEO strategies can help you reach the right set of customers and personalize offerings for them based on their needs and requirements. At this challenging time, digital marketing solutions can help you set the right tone to communicate with customers. Also, automation of marketing activities can help marketers to a great extent during these challenging times. This can be in the form of using AI-powered chatbots. Chatbots enables marketers to stay connected to multiple customers simultaneously. This can eventually enhance customer experience and satisfaction.
#2: Get the brand in front of the target audience
As the COVID-19 pandemic continues to reverberate, traditional marketing strategies such as brochures and print ads can no longer help businesses reach out to their customers. As such, it’s high time for companies to set up their presence online. Digital marketing solutions can help enterprises to efficiently communicate the safety precautions taken to combat the COVID-19 challenges and regularly update customers regarding their progress. More than focusing on driving conversions, marketers must focus on creating a better brand image and staying close to customers during these challenging times. Email marketing strategies can be considered during these challenging times to communicate with the target market efficiently.
#3: Reach to the Right Set of Customers Using Personalized Emails
At these times, businesses must keep their customers engaged, but avoid using bulk communications. Digital marketing solutions can help companies to identify changing customer behavior and personalize email communications based on them. Digital marketing and SEO solutions can also help businesses keep their customers updated on strategies they undertake to combat the COVID-19 crisis.
There’s no denying that marketing in COVID-19 is highly challenging. But leading marketers have already started leveraging innovative marketing strategies and marketing automation tools to thrive during the post-COVID-19 era. So, don’t get left behind. Focus on building an emotional rapport with customers, getting the brand in front of the target customers, and personalizing strategies for the right audiences.