Know The Importance Of Artificial Intelligence In Retail Industry

The e-commerce business is booming as technology advances every day. Still, even the most well-known and well-established online brands cannot ignore the fact that nothing can replace the presence of physical storefronts.

People still want to see the things in person, test them, and try them before buying them. Furthermore, retail stores are an excellent location for directly supporting companies and reinforcing offers and discounts.

Artificial intelligence applications like its quoted technology are virtually everywhere, including retail stores. Several retail establishments adopt AI mechanisms to work efficiently without investing too much human labor.

How Does Artificial Intelligence In Retail Industry Work, And What Are Its Characteristics?

Artificial intelligence (AI) is defined as machines performing tasks that previously required human intelligence. Although the concept of Artificial Intelligence can be traced back to Greek mythology, the world first witnessed the emergence of stored-program electronic computers throughout modern history. There are millions of algorithms and codes in this maze.

Facebook suggests friends based on Artificial Intelligence and on-screen pop-ups notifying you of upcoming sales for your favorite shoe and clothing brand while you browse the web. AI technology aids in the analysis of data, which can increase efficiency in a variety of industries, including marketing, vehicle power management, device power management, weather forecasting, and many more.

Shortly, the AI market will boom. Industries are employing it to increase revenues while maintaining the same efficiency level. In India, the government-mandated NITI Aayog has announced the establishment of the National Program on AI to guide research and development in new developing AI technologies.

Artificial Intelligence In Retail Industry

Retailers must re-examine their current policies because the market is changing too quickly in this fast-growing retail industry. In this modern age of digitization and intelligence, they must reflect on what they are doing, how they are doing it, and how they are developing their product.

We’ve seen how the E-commerce sector impacted this centuries-old traditional industry, particularly in India, where shops increasingly rely on these platforms to sell their products. This time, it’s in the shape of Artificial Intelligence, which will be a boon to the retail business if embraced wholeheartedly.

In this era of Artificial Intelligence and Big Data, the efficiency of AI will pave the road for retailers to become smarter to give customers happiness, better services, better reaction to consumer requests, and supply to be competitive. Artificial intelligence in retail industry can accept massive complicated data from enormous sources, including photographs and videos and customer behavior and response, which will change the retail industry, whether online or offline.

Applications Of Artificial Intelligence In Retail Industry

The AI sector has seen a surge in new entrants around the world. These major players cooperate with many industries to provide tailored AI solutions that will help businesses expand faster than they are at present. The retail industry hasn’t been immune to this trend. It has been using AI-based technologies to handle a variety of tasks.

Stores Without AI Cashier

Robotization of stores resulted in significant operational cost reductions by lowering human salaries, enhancing efficiency, and reducing wait times.

Amazon AI is an example of a company that has offered checkout-free stores. When you grab something off the shelf or put it back when you walk out of the store with your purchases, your Amazon account will deduct for your purchase in a fraction of a second. Amazon is currently expanding its reach with this technology, using only six to twenty human employees instead of an entire organization.

In some circumstances, some machines will tell you the value of the items you’ve purchased by scanning their barcodes. They’re also fitted with systems to accept digital ways of payment, completing the transaction virtually entirely without human interaction.

In India, Decathlon and McDonald’s have implemented automated checkout machines in their stores and outlets.

Solutions That Use Chatbots

Now that AI chatbots have been developed, it is much easier for organizations to target client demands and address their difficulties effectively and transparently. AI chatbots improve customer service by sending notifications about new collections and suggesting similar products.

If a consumer already has a pair of black jeans, a chatbot can recommend a snapback to complete the ensemble. Eighty percent of global brands are utilizing or planning to use chatbots shortly.

These works, which appear on websites and retail stores, can be quite useful in answering people’s on-the-ground questions about where things are and how much they cost if they don’t see them. Chatbots have been placed by Tommy Hilfiger and Burberry and lesser firms to assist customers in browsing their collections.

Strategies For Price Regulation

Retailers who use artificial intelligence (AI) have set more competitive prices for their products, helping them thrive in the market. It illustrates the most likely outcomes of various pricing strategies. It analyses data for the product’s actual cost, promotional activities, and sales figures in the market in seconds from the business’s previous transactions and the market and keeps its par for generating profits within the same threshold with improved efficiency.

Business leaders can showcase the greatest offers while also bringing on new clients, resulting in creating a new customer base. For example, eBay and Kroger both use Artificial Intelligence to optimize their pricing and remain flexible in their capacity to modify prices and promotions in response to new information.

Artificial Intelligence has several advantages, one of which is price predicting. AI analyses and interprets data based on demand, seasonal trends, characteristics, customer preferences, the release date of new versions of the same item, and other factors. Artificial Intelligence has opened up a new horizon for businesses to get a competitive advantage over their competitors by allowing customers to predict how the price of a certain product will change in advance.

This technology can aid the retail business in increasing client loyalty.

Virtual Courtrooms

A new trend and a new manner of buying, particularly during economic uncertainty, provided this technology a significant boost. These virtual trial rooms help consumers save time, money, and travel expenses by allowing them to locate the perfect ensembles with all aspects perfectly matched in just minutes from the comfort of their own home.

Even retailers such as Levis, Gap, Brooks Brothers, Old Navy, and others installed AI scanners and saw huge sales within the same consumer base by providing them with a real-time picture of what would suit them.

They function by using a customer’s image in the store to select the clothes that have to be tried on, allowing one to get a realistic depiction of the outfit without really trying it on. It makes the entire procedure quite convenient and effective without causing too much mess in the store.

Inventory Management And Product Categorization

AI-based technology mixed with other machine learning algorithms can assist retailers in managing and keeping track of product categorization to direct customers looking for a specific product to the appropriate section of the store rather than rummaging through a plethora of undesired items.

It can also work about having an image of the product in-store to get the idea and the location of the same product with its details, price, and even size availability. It would help save time, and it would also help in getting the real-time inventory to the store to bring in the required stocks each day so that no customer is missed.


It is a reality that machines can replace no human engagement, yet, technology and Artificial Intelligence have made them more successful over time. Their algorithms have been shown to enhance sales and customer engagement, allowing them to eliminate the boredom of offline and selective shopping.

So, if you wish to know more about artificial intelligence in the retail industry, contact the ONPASSIVE team.