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In this article, we will be looking into the major misconception that ‘The customer is always right’ is wrong! Following this idealogy in your customer service can prove to be more harmful to your business than beneficial to it. So without further ado, let us look into the five major reasons why the customer is always right, is wrong.

1. It makes employees unhappy:

If you follow the idealogy that your customers are always right, you will end up making your employees very unhappy. This will always lead to a conflict of interest between your customers and your employees. This is a situation that should be avoided at all costs, as both of these parties involved are equally important for the success of your business.

2. It gives an unfair advantage to abrasive customers:

Not all customers are equally good, there are plenty of abrasive and spiteful customers, which will make your job much more difficult. This is especially true when you are trying to rein in your customers. Ultimately if you follow this particular ideology you are giving preferential customer service to abusive customers and this will make your employees like you a lot more.

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3. Some customers may be bad for business:

Many businesses think that more customers there are, the better business will be, but some customers are just bad for business. Bad customers are particularly detrimental to your business and society in general as they can harm your company’s overall image and also lead to your employees losing their dignity as well. Your employees who are happy with their work without interacting with bad customers will be able to provide much better customer service.

4. It will lead to worse customer service:

Your employees are the life-blood of your business, without determined and capable employees there would be no one to provide excellent customer service, to your customers. However, the opposite is also true for worse customer service as they will have more energy and care more about other people, especially for your customers. Your employees will also lose respect for you if they get treated poorly while you take the side of your customers.

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5. Some customers are just wrong:

This may be a hard pill to swallow, but some genuinely wrong customers will end up harming your business, at every step of the way. It is a well-noted fact that some customers are wrong factually, and the only thing worse is if a manager or a team leader sides with those who are unreasonable.


In conclusion, these are the five major reasons why ‘The customer is always right’ philosophy and idealogy is wrong. By simply listening to your employees and understanding their opinions, you will be able to improve your business tremendously and avoid all the pitfalls. We hope this article has been informative and helpful to you in improving and understanding your business. We wish you the best of luck.

Thanks for reading!

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