Knowing chatbot technology can be exciting, especially since practically every website has its own set of vocabulary. On the other hand, you may have experienced the frustration of reading something online and having no idea what it means.

Some chatbot terms may be unfamiliar to those new to programming languages. You can, therefore, use Google to translate each phrase into a language you can understand. This, however, may be time-consuming and exhausting.

If you fall into this group, you should familiarise yourself with the following basic chatbot technology. They will assist you in comprehending numerous programming terminology and phrases that you may frequently encounter on the Internet.


A chatbot is a programme or software that uses a text or voice interface to keep users interested in a conversation. When you shop online and communicate with a customer service agent, you're likely speaking with a computer chatbot.

As a result, some chatbots make use of artificial intelligence principles. Chatbots are also known as conversational software by others. To make chatbots more productive, many website builders offer integration with them.


A broadcast is a proactive message sent to a large number of people. The news, for example, is rarely a reaction to a user's input. Broadcasts are commonly used as Chatbot builder substitutes, particularly mobile phone push messaging.

A broadcast may also be referred to as a subscription message by other developers.


Chatbot technology takes place on channels, which are platforms. Facebook Messenger, Skype, WhatsApp, and SMS are all good instances of channels. In chatbot terminology, a channel is any medium that allows you to have a chatbot discussion.


A channel is a synonym for a platform. It's a discussion platform. As previously mentioned, a chatbot interaction can occur in various ways, including Facebook Messenger.

Conversational UI 

A conversational user interface is built on human speech, written or spoken. Several chatbots combine conversational and graphical user interfaces. As a result, no links or buttons are used.

Artificial Intelligence (AI)

Artificial intelligence, or AI, is a broad subject that is difficult to convey in a single article. You can, however, understand it in essential words.

AI is a sort of intelligence demonstrated by machines. Humans and animals, for example, possess natural intelligence, whereas devices have artificial intelligence.

Artificial intelligence is also a buzzword in the industry that refers to various things. For example, anything that is machine-operated can be classified as artificial intelligence. As a result, even a simple chatbot technology powered by NLU is AI-powered.

AI is a vast field that includes machine learning and natural language understanding issues.

Machine Learning 

Machine learning (ML) is a branch of artificial intelligence that allows chatbots to recognise patterns in human speech and learn from prior interactions. Machine learning, like AI, is a vast topic that may be classified into several categories.

As a result, chatbot builder can enhance their output over time, thanks to machine learning.

Natural Language Processing (NLP)

Another branch of artificial intelligence is natural language processing (NLP). This notion is used to improve the ability of computers to read, grasp, and comprehend human language. Chatbots will be able to grasp the context of each interaction and derive conclusive meanings from a user's query in this way.

As a result, if a user makes a spelling mistake, chatbots can respond to every request. Other web applications and services, such as Google Translate, are also powered by NLP.

Natural Language Understanding (NLU)

Because human language is always complex due to mispronunciations and idioms, natural language understanding aids in grasping every meaning of a chatbot builder utterance. The NLU, on the other hand, tries to sort through the intricacies and find the intended purpose.

Compulsory Participation

This phrase is applied to any information that a user is obligated to provide. In other words, a user MUST give this type of information for the chatbot technology to function correctly. If this information is not provided, the chat will halt.

Appointment times, room numbers, and other mandatory inputs are examples.

Optional Information

An optional input is a piece of data that a user can choose whether or not to submit. The information enhances the dialogue. It is an optional input if you employ a filter to improve your findings. However, it will still be OK without it.


More terminology will inevitably emerge as technology advances, and AI becomes more prevalent. This implies no limit to how much you can learn about fundamental chatbot technology. This tutorial on chatbot terminology for beginners, on the other hand, should help you decipher the jargon in this sector. You can now venture out into the land of limitless chatbot words.

So, if you wish to grow your business using chatbot technology, Contact the ONPASSIVE team to know how.