Conversational tools

Conversational tools are a subset of chatbots. These automated programs have been around for decades but have just recently taken off. Discover what conversational tools are and how they work in this article.

What Is a Conversational Tool?

A conversational tool is a digital interface that allows humans to communicate naturally with artificial intelligence (AI), usually through chat. Conversational tools are software that helps you manage customer interactions through chat. They can be used to answer customer questions, resolve issues, and provide support.

The most common type of conversational tool is a chatbot, a computer program that can mimic human conversation. Chatbots are often used to simulate a human’s conversation in online customer service or sales situations. 

Some conversational tools use pre-trained models, while others use machine learning algorithms to learn from each interaction. In either case, the goal is to have a natural conversation with the user as if they were talking to another person. 

Conversational tools can be used for various purposes, such as customer service, sales, marketing, and entertainment. Some chatbots are designed purely for entertainment, such as those you can find in some messaging apps. For example, some chatbots can help you book a hotel room or order a pizza.

How Conversational Tools Work

Conversational tools are pieces of software that enable users to converse with each other. These tools can be used for various purposes, including customer service, support, and sales.

A few conversational tools are available, and they all work slightly differently. The most common type of tool is live chat software. This allows users to have real-time conversations with each other. Other types of conversational tools include chatbots and virtual assistants.

Chatbots are computer programs that mimic human conversation. They can be used to automate customer service or support tasks. Virtual assistants are similar to chatbots but are designed to help users with specific tasks, such as booking appointments or finding information.

The best conversational tools can understand natural language and provide helpful and relevant responses. Most conversational tools use some form of artificial intelligence (AI) to understand user input and provide responses accordingly. This means that the tool gets smarter the more it is used.

Pros And Cons Of Conversational Tools

There are many different conversational tools, each with pros and cons. Check out the most popular ones.

Slack: Slack is a messaging app that allows real-time team members to communicate. It’s great for coordinating work and keeping everyone on the same page, but it can be overwhelming if too many conversations occur.

Google Hangouts: Hangouts is a video conferencing tool that can be used for both one-on-one chats and group meetings. It’s convenient because it integrates with other Google products but can sometimes be glitchy.

Zoom: Zoom is another video conferencing tool that’s growing in popularity. It has a clean interface and features like screen sharing and recording, making it ideal for webinars and presentations. However, it can be expensive for businesses to license.

HipChat: HipChat is a chat app similar to Slack but with a few extra features like video chat and file sharing. It’s perfect for small teams who need to stay in touch but offers less flexibility than some of the other options.

Which Tools Are Out There?

There are a lot of different conversational tools out there. Check out these conversational tools which we use in our day-to-day life.

Amazon Echo: The Amazon Echo is a voice-activated speaker that you can use to control various smart devices in your home, including lights, thermostats, and more. You can also ask questions and get information about the weather, traffic, news, and more.

Google Home: Google Home is similar to the Amazon Echo in that it’s a voice-activated speaker that you can use to control various smart devices in your home. However, it also has unique features, like recognizing different voices and providing customized results for each person.

Apple Siri: Siri is a virtual assistant that you can use on your iPhone or iPad. She (or he) can perform various tasks for you, like sending messages, setting reminders, checking the weather, and more.

Microsoft Cortana: Cortana is another virtual assistant you can use on your Windows 10 computer or smartphone. She (or he) can do many things as Siri, like sending messages and setting reminders. However, Cortana also has some unique features, like being able to track packages and flights.

Who Should Use These Tools?

Many conversational tools are available, and the right tool for your team will depend on your needs. But in general, these tools can help you save time and improve your customer service.

If you manage a customer service team, you should be using conversational tools. These tools can help you save time and improve your customer service.

How To Choose The Right Conversational Tool For You

Conversational tools are an essential part of any business, but how do you know which one is right for you? Here are a few factors to consider when choosing a conversational tool:

Your Business Size: Small businesses have different needs than large businesses, so choosing a tool that’s scaled appropriately is essential.

Your Team Size: If you have a small team, you’ll want a tool that’s easy to use and doesn’t require a lot of training. If you have a large team, you’ll need a tool that can accommodate multiple users and has robust features.

Your Budget: Many great conversation tools are available at different price points. It’s crucial to find one that fits within your budget.

Your Goals: What are you hoping to achieve with a conversational tool? Make sure the tool you choose has the features and functionality you need to meet your goals.


Conversational tools are a great way to improve customer satisfaction and conversions on your website or app. You can address their needs quickly and efficiently by providing a way for customers to get help from a real person in real time. We recommend using a conversational tool on your site to improve the customer experience.