28 Sep 2022| ONPASSIVE
Workplace Automation Is Not Just About Robots
Most people are living in smart homes nowadays, except we still have door handles – as of now. So, if our houses are so smart, why shouldn’t our offices be? That’s where workplace automation comes in.
One upon a time, “automation” used to be correlated with superior manufacturing facilities full of robotics. Though it is correct that this is the best example of workplace automation – the process of replacing humans with robots – it is not the only example. Automation is now present in modern-day businesses small and large, ranging from subtle features in software applications to more simple implementation, like self-driving vehicles.
Every business process, such as customer service departments and human resource management, is being automated nowadays, particularly as technology becomes more advanced. Automation will inevitably change the workplace and the broader economy. The only question is, how much will it transform the workplace?
Related: Lift and Shift To Automation
If it isn’t towering, robotics automation is as simple as a set of tools integrated within standard business software programs. Workplace automation is about executing a system to achieve repetitive, easily replicated tasks without the need for human labor.
For several years small businesses found it as a costly proposition that put automation out of their reach. With the advancement of cloud-based platforms, automation tools are now available to even the smallest companies.
The constant movement of workplace automation has inspired discussion about the future of a fully automated economy. Convenience, efficiency, and profitability are naturally at the top of the list, but so too are risks about the future prospects of the employees whose jobs are automated out of existence. There are several proposals to support those replaced by an increasingly automated world, such as universal basic income and retraining programs.
When it’s about supporting those left behind in an automated economy, there are fewer answers than questions, and there are many opposing viewpoints. Expanded access to networking and educational opportunities will offer employees the chance to transform their careers and find a way to support themselves and their families.
Machine learning automation is making incursions in employee recruitment and talent acquisition. For human resources departments, automating processes like scheduling interviews and tracking down potential candidates frees up time for humans to explore potential hires and decide who is the best fit for their organization.
New generation customer service departments are also getting an automation makeover with the implementation of tools like chatbots. These consumer-facing tools automate everyday customer service interactions, answering inquiries immediately, and only referring customers to a representative when the chatbot is inadequate for handling their needs. Up to 80% of customer service communications could be managed by a chatbot alone, offering businesses the potential to reduce costs associated with standard customer service drastically.
Opportunities to automate usual workplace processes are everywhere, which is why automation is growing as a common element of every business nowadays. Whether it’s streamlining the hiring process, providing excellent customer service, or more efficiently managing marketing campaigns, automation is already executing a role in many businesses. As technology enhances, more tasks will become available for automation, as we’ve only seen the beginning of workplace automation.
Workplace automation processes save time and effort that allows resources to be engaged elsewhere. It means businesses can remain smaller and more flexible. This is where the ONPASSIVE automation platform comes into the picture.
With the help of the ONPASSIVE automation procedure, you are able to increase productivity, efficiency, and lower your costs to earn better profit margins. Though it remains to be seen how automation transforms the economy at large. However, it seems inevitable that we’re headed towards a future with more automation.
What this means consumers, workers, and businesses will be the subject of much debate moving forward. One thing that appears certain is if it can be automated, it will be.
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Tags: Technology Artificial Intelligence